TERMS AND CONDITIONS

1. Introduction

These Terms and Conditions govern your access to and use of the websites, membership platforms and services operated by Every Trade Pro Limited, including Every Install.

In these Terms and Conditions, these websites, platforms, memberships, content and services are collectively referred to as the “Platform”.

By creating an account, purchasing a membership or using the Platform, you agree to these Terms and Conditions. If you do not agree, you must not create an account, purchase a membership or use the Platform.

2. About Us

Every Trade Pro Limited
Company number: 17356944
SIU Offices
4–6 Greatorex Street
London
E1 5NF
United Kingdom

Email: hello@everytradepro.com

3. Who Can Use the Platform

The Platform is designed for tradespeople, sole traders, small businesses, apprentices and people working within or supporting the skilled trades.

You must be at least 16 years old to create an account.

If you are under 18, you may only purchase a paid membership where you are legally permitted to enter into the subscription in the country or region where you live. Where required by local law, you must have the permission of a parent or legal guardian.

A parent, guardian, employer or another person may pay for a membership on your behalf, but the membership and account remain personal to the named member.

We may ask for reasonable evidence of age or appropriate permission where necessary.

4. Individual Accounts and Memberships

Every membership is issued to one named individual.

A member may use the knowledge, tools and resources within their own work or business, but the account must not be shared with colleagues, employees, subcontractors, friends, family members or any other person.

Usernames, passwords, downloads, courses and members-only content must not be shared or made available to anyone else.

A business, employer, parent or another person may pay for an individual’s membership, but this does not convert it into a shared or company-wide account.

You are responsible for:

• Providing accurate account information
• Keeping your information up to date
• Protecting your username and password
• Preventing unauthorised access to your account
• Informing us if you believe your account has been accessed without permission

Separate memberships are required for additional users unless we expressly offer a different type of membership in writing.

5. Free Membership

Free membership provides access to selected content, resources and features.

The content and features included in free membership may change as the Platform develops.

There is no charge for free membership unless you choose to purchase a paid product or upgrade to a paid membership.

You may ask us to close your free account at any time.

6. PRO Membership

PRO membership provides access to additional content, resources, tools, training and features described on the relevant membership or checkout page.

The exact content available may develop and change over time. We may add, update, replace or remove individual resources where reasonably necessary to improve the Platform, maintain accuracy or respond to changes within the industry.

We will not deliberately remove the main substance of a paid membership without good reason.

7. Monthly PRO Membership

The monthly PRO membership costs £49 per month unless a different price is clearly displayed and agreed at checkout.

The monthly membership renews automatically each month unless cancelled before the next billing date.

Payments are collected monthly on or around the member’s recurring billing date.

If a monthly membership is cancelled, access will continue until the end of the current paid monthly billing period. No further monthly payment will be taken after that date.

We do not normally provide a partial refund for unused days within a monthly billing period.

8. Annual PRO Membership

The annual PRO membership costs £499 for 12 months unless a different price is clearly displayed and agreed at checkout.

The annual fee is collected as one payment.

The annual membership automatically renews for another 12 months at the end of each annual term unless it is cancelled before the renewal date.

We will email you at least 30 days before an annual renewal payment is due. The email will state the renewal price, renewal date and how to cancel.

If an annual membership is cancelled before its renewal date, access will continue until the end of the current paid annual term and no further annual payment will be taken.

We do not normally provide a partial refund for unused time remaining within an annual membership term.

9. Automatic Renewals and Cancellations

Paid memberships renew automatically using the payment method connected to the member’s account unless cancelled in accordance with these Terms and Conditions.

Members can manage or cancel their subscription through their account area where this function is available. Members may also contact hello@everytradepro.com for assistance.

A cancellation is only complete when it has been successfully recorded in the account or confirmed by us.

Cancelling a membership stops future renewal payments but does not normally provide a refund for payments already made.

Nothing in this section removes any cancellation or refund right provided by law.

10. Prices and Price Changes

The applicable price will be shown before a membership is purchased.

We may change membership prices in the future. A price change will not be applied retrospectively to a payment already made.

Where a price change affects a renewing subscription, we will provide reasonable notice before the new price takes effect. Members will have the opportunity to cancel before the new renewal price is charged.

Any applicable taxes will be shown where required.

11. Payments

Payments are processed securely through Stripe or another payment provider identified at checkout.

By providing a payment method, you authorise the payment provider to collect the agreed subscription payments when they become due.

You are responsible for keeping your payment information current.

We do not normally receive or store complete debit or credit-card details.

12. Failed Payments

If a payment fails, we or our payment provider may attempt to collect it again and may contact you to update your payment details.

Access to paid content may be restricted or suspended while a payment remains outstanding.

We will act reasonably and provide an opportunity to correct genuine payment problems before permanently closing an account.

13. Refunds and Legal Rights

Payments are normally non-refundable once the relevant membership period or digital access has begun, except where:

• A refund is required by law
• A payment was taken in error
• The service was materially different from what was agreed
• We agree that exceptional circumstances justify a refund

If applicable law gives you a cooling-off or cancellation right, we will honour that right.

Where you request immediate access to digital content or membership services, your cancellation rights may be affected to the extent permitted by law. Any required information or agreement will be provided during checkout.

Nothing in these Terms and Conditions limits any statutory rights that cannot legally be limited or excluded.

14. Permitted Business Use

Membership content may be used by the registered member within their own trade or business.

This includes applying guidance, templates, calculators, documents and training within the member’s own work or business.

Unless we have provided written permission, members must not:

• Resell or commercially distribute Platform content
• Publish or reproduce substantial parts of the content
• Share downloads, courses or login details with another person
• Upload paid content to another platform
• Remove ownership, copyright or branding notices
• Claim Platform content as their own work
• Use the content to create a competing membership, course or resource library

15. Intellectual Property

The Platform, its branding, design, written content, videos, training, downloads, calculators, systems and other materials are owned by or licensed to Every Trade Pro Limited.

Membership provides a limited, non-exclusive, non-transferable and revocable right to access and use the content in accordance with these Terms and Conditions.

Membership does not transfer ownership of any intellectual-property rights.

16. Business Guidance and Results

Our content is intended to provide general business information, practical guidance and educational support.

It does not constitute personalised legal, financial, accounting, tax, employment, insurance, health and safety or other regulated professional advice.

You remain responsible for:

• Your business decisions
• Checking information before relying on it
• Obtaining appropriate professional advice
• Complying with laws, regulations and industry requirements
• The way you use any template, calculator or resource

We do not promise or guarantee particular financial results, business growth, work opportunities, customers, leads or other outcomes.

17. Work Opportunities and Third-Party Information

The Platform may share work opportunities, industry news, links, offers or information provided by third parties.

We do not guarantee that:

• A work opportunity is still available
• A third party will respond
• A member will be selected
• Information supplied by a third party is complete or accurate
• A third-party product or service will be suitable for a particular member

Members are responsible for carrying out their own checks before accepting work, entering an agreement or purchasing a third-party product or service.

18. The Every Trade Pro Directory

Eligible PRO members may have the option to create a public business profile in the Every Trade Pro Directory.

Creating a directory profile is optional and does not guarantee enquiries, customers, contracts or work.

Members are responsible for ensuring that their directory information is:

• Accurate and current
• Not misleading
• Lawful
• Relevant to their genuine business
• Supported by any necessary permissions

Members must not publish personal information about another person without permission.

We may edit, suspend or remove a profile where we reasonably believe it is inaccurate, misleading, unlawful, inappropriate or in breach of these Terms and Conditions.

Unless expressly stated otherwise, inclusion in the directory does not mean that Every Trade Pro Limited has inspected, accredited, approved, recommended or guaranteed a member or their work.

19. Information for People Using the Directory

The directory helps members of the public find and contact independent tradespeople and trade businesses.

Directory members are independent businesses. They are not employees, agents or subcontractors of Every Trade Pro Limited.

Every Trade Pro Limited is not a party to any quotation, agreement, payment, project or dispute between a directory user and a listed business.

Before appointing a business, directory users are responsible for carrying out appropriate checks. These may include checking:

• Identity and business details
• Skills and experience
• Qualifications where relevant
• Insurance
• References and reviews
• Written quotations and contracts
• Payment terms
• Trade memberships or accreditations

We do not guarantee the quality, safety, legality or completion of work provided by a directory member.

20. Member Content and Directory Information

Members retain ownership of the original content they submit.

By submitting information for a public directory profile, members give Every Trade Pro Limited a non-exclusive, royalty-free licence to display, format and reproduce that information for the purpose of operating and promoting the directory.

This permission continues while the profile remains active and ends when the content is removed, except for reasonable technical backups or material already lawfully published with separate permission.

Providing directory information does not automatically give us an unlimited right to use a member’s photographs, videos or testimonials in unrelated advertising.

We will obtain appropriate permission before using identifiable member content as a testimonial or in separate promotional material where permission is required.

21. Acceptable Conduct

You must not:

• Use the Platform unlawfully or fraudulently
• Provide false or misleading information
• Harass, threaten or abuse another user
• Upload unlawful, defamatory, discriminatory or harmful material
• Upload malware or interfere with Platform security
• Attempt to access another user’s account
• Collect information about other users without permission
• Copy or distribute protected content
• Use the Platform to send spam
• Misrepresent your relationship with Every Trade Pro Limited

22. Suspension and Termination

We may suspend, restrict or close an account where we reasonably believe:

• These Terms and Conditions have been seriously or repeatedly breached
• Payments remain outstanding
• The account presents a security risk
• The Platform is being misused
• The law requires us to act
• Continued access could harm the Platform, its members or another person

Where appropriate, we will explain the reason and provide a reasonable opportunity to resolve the problem.

Immediate suspension or termination may be necessary in cases involving fraud, unlawful activity, serious misconduct or security risks.

Termination does not remove rights, payments or responsibilities that arose before termination.

23. Platform Availability

We aim to keep the Platform available and operating properly, but uninterrupted access cannot be guaranteed.

Access may occasionally be restricted because of:

• Maintenance
• Security work
• Technical failures
• Third-party service problems
• Events outside our reasonable control

We may update or change parts of the Platform as it develops.

24. Third-Party Websites and Services

The Platform may contain links to or integrations with third-party websites and services.

We are not responsible for the content, availability, security or privacy practices of external websites.

Use of a third-party service may also be governed by that provider’s own terms and policies.

25. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to this, Every Trade Pro Limited is not responsible for indirect or consequential losses, loss of profit, loss of anticipated savings, loss of opportunity, loss of data or business interruption arising from use of the Platform.

We are not responsible for the acts, omissions, work or conduct of independent directory members or other third parties.

Where permitted by law, our total liability relating to a paid membership will not exceed the membership fees paid by the affected member during the 12 months immediately before the event giving rise to the claim.

Nothing in these Terms and Conditions affects legal rights that cannot be excluded or limited.

26. Privacy and Cookies

Our collection and use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

27. Changes to These Terms and Conditions

We may update these Terms and Conditions when our services, prices, business practices or legal responsibilities change.

The latest version will be published on this page with the date it was last updated.

Where a change materially affects an active paid membership, we will provide reasonable notice before the change takes effect.

28. International Users

The Platform is operated by Every Trade Pro Limited, a company registered in England and Wales, but it may be accessed by members in other countries.

If you access or use the Platform outside England and Wales, you are responsible for ensuring that your use of the Platform is lawful in the country or region where you live or work.

Membership prices are displayed and charged in pounds sterling unless otherwise stated. Your bank or payment provider may apply currency-conversion charges, international transaction fees or local taxes. These charges are outside our control.

The availability of particular content, services, payment methods or features may vary by country.

Nothing in these Terms and Conditions removes any mandatory legal rights or protections that apply to you under the laws of the country or region where you live.

If a provision within these Terms and Conditions conflicts with a mandatory law that applies in your location, the mandatory local law will apply to the extent of that conflict. The remaining provisions will continue to apply.

29. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Every Trade Pro Limited will also comply with any mandatory laws and legal protections that apply to a member in the country or region where they live. Nothing in these Terms and Conditions removes any rights that cannot legally be excluded under Scottish, Northern Irish, Irish or other applicable national or local law.

If you are using the Platform as a consumer, you may be entitled to bring a legal claim in the courts of the country or region where you live.

If you are using the Platform wholly for business purposes, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing or applicable law requires otherwise.

30. Contact Us

If you have questions about these Terms and Conditions, your membership or cancellation, contact:

Every Trade Pro Limited
SIU Offices
4–6 Greatorex Street
London
E1 5NF
United Kingdom

Email: hello@everytradepro.com